Terms of Service

Registered name: Clinical Teledermatology Ltd

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• Our services
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How we store information
• How long we keep information?
• Who we share information with
• How to complain

Contact details

Email:

support@instaderm.co.uk

Address:

Clinical Teledermatology Ltd

18a King Street, Maidenhead, Berkshire SL6 1EF

Our services 

Any reference to “Instaderm”, “we”, “our”, “us”, “the company” is a reference to Clinical Teledermatology Ltd, a limited company registered in England and Wales (company number 15598925). Our registered address is 18a King Street, Maidenhead, Berkshire SL6 1EF. 

Any reference to “doctors”, “Consultant Dermatologists”, “consultant”, “consultants” is a reference to the independent contractors fulfilling the services. These independent contractors are NHS Consultant Dermatologists on the medical and specialty register as supervised by the General Medical Council. 

Any reference to “platform”, “portal” is a reference to our secure patient portal. Any reference to "app" is a reference to our mobile application. Any reference to "our website" is a reference to www.instaderm.co.uk.

Any reference to "patient", "you", "yours" is a reference to users of our services, whether medical or aesthetic. 

Please refer to our Terms and Conditions of Sale, available on our website, which set out the full scope of our services. 

We offer two categories of services (collectively, “our services”). You must be resident in the UK and registered with a GP in order to register with us and access our services. If you are under 18 years of age, you cannot access our services without a parent or guardian also registering, and registering you as a named family member. 

You must not use our website, app or services for medical emergencies. In emergencies, you should contact your General Practitioner (GP), the A&E department of your nearest hospital or emergency services on 999.

Medical services.

We facilitate the provision of treatment for a disease, disorder or injury within dermatology. This service is defined in the following statutory instrument – The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Treatment may involve prescription of medication in the form of an e-prescription with a registered pharmacy. 

Specifically, we offer an asynchronous Remote Medical Service, which involves the patient submitting their photos and medical history (together, the “case”) electronically on our platform. Once a doctor has accepted the case, they will review the case and respond to the patient, and may also provide treatment accordingly. 

We also offer a Hybrid Medical Service, which involves a Remote Medical Service together with a follow-up synchronous remote appointment. This appointment involves a live voice call between doctor and patient lasting approximately 15 minutes, during which the doctor may discuss the case with the patient.

Non-medical services. 

We facilitate the provision of personalised skincare plans to help improve the skin’s appearance, specifically through skincare regimes which may involve non-prescription skincare products. We do not sell products directly, but provide a suggested list of readily available products. 

This service is not a regulated activity within the meaning of the following statutory instrument – The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. 

Specifically, we offer an asynchronous Remote Aesthetic Service, which involves the patient submitting their photos and medical history (together, the “case”) electronically on our platform. Once a doctor has accepted the case, they will review the case and respond to the patient, and may also provide a personalised skincare plan accordingly.

We also offer a Hybrid Aesthetic Service, which involves a Remote Aesthetic Service together with a follow-up synchronous remote appointment. This appointment involves a live voice call between doctor and patient lasting approximately 15 minutes, during which the doctor may discuss the case with the patient.

What information we collect, use, and why

We collect or use the following information to provide our services:

• Name, address and contact details

• Gender

• Pronoun preferences

• Date of birth

• Health information (including GP details, medical conditions, medical history, medical requirements, medical consultation notes and records, medical images including photographs, and prescription records)

• Payment details (including card or bank information for transfers and direct debits)

• Records of meetings and decisions

We collect or use the following information for safeguarding or public protection reasons:

• Name, address and contact details

• Health information (including GP details, medical conditions, disabilities, medical history, medical requirements, medical consultation notes and records, medical images including photographs, and prescription records)

• Records of meetings and decisions

We collect or use the following information for patient app or portal functionality:

• Name, address and contact details
• Health information (including GP details, medical conditions, disabilities, medical history, medical requirements, medical consultation notes and records, medical images including photographs, and prescription records)

• Payment details

• Account information, including registration details

We collect or use the following personal information to comply with legal requirements:

• Name, address and contact details

• Identification documents
• Health information (including GP details, medical conditions, disabilities, medical history, medical requirements, medical consultation notes and records, medical images including photographs, and prescription records)
• Information relating to health and safety (including incident records and investigation details)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Name, address and contact details

• Payment details

• Account information
• Health information (including GP details, medical conditions, disabilities, medical history, medical requirements, medical consultation notes and records, medical images including photographs, and prescription records)

• Purchase or service history

• Call recordings

• Customer or client accounts and records

• Information relating to health and safety (including incident records and investigation details)

• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 
• Your right to erasure - You have the right to ask us to delete your personal information. 
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 
• Your right to object to processing - You have the right to object to the processing of your personal data. 
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. 
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide our services are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for patient app or portal functionality are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you

• Family members or carers

• Credit reference agencies

• Suppliers and service providers

How we store information

Information is stored on Google Cloud Healthcare servers in the UK. Google has implemented the NHS DSP (Data Security and Protection) Toolkit, and as such we believe it is an appropriate provider. We have secured cyber security insurance to manage cyber threats.

We have put in place appropriate security measures to prevent personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Sending information via the internet is not totally secure, and such information may be intercepted. We cannot guarantee the security of personal information that you choose to send us electronically and sending such information is entirely at your own risk.

How long we keep information

We retain health information records for 8 years. This includes GP details, medical conditions, disabilities, medical history, medical requirements, medical consultation notes and records, medical images including photographs, and prescription records.

We retain other information for a maximum of 6 years, but no longer than necessary.

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Who we share information with

We limit access to your data to those employees, agents, contractors and other third parties who have a business need to know.

Specifically, we share information with our doctors (in their capacity as independent contractors) so that you can receive our services. They will only process your data on our instructions and they are subject to a duty of confidentiality. 

We may share data for processing with certain third parties, including those set out below.

Name

Purpose

Stripe

Processing patient payments, verifying patient identity using ID and address checks.

Phlo

Processing patient e-prescriptions.

Google

Storing patient data securely, enabling remote consultations. 

Apple

Hosting the mobile application “Instaderm”, of which we are an owner or licensee 

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Others we share personal information with

• Other health providers (eg GPs and consultants)

• Organisations we need to share information with for safeguarding reasons

In the event of a merger, disposal, joint venture, collaboration or other such corporate reorganisation with a third party, your personal information and other data may be shared with such third party.

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Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

• you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share or use the data;
• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
• the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 September 2024

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Registered name: Clinical Teledermatology Ltd. 

1. About us

Any reference to “Instaderm”, “we”, “our”, “us”, “the company” is a reference to Clinical Teledermatology Ltd, a limited company registered in England and Wales (company number 15598925). We are the owner or licensee of the website and app. Our registered address is 18a King Street, Maidenhead, Berkshire SL6 1EF. We can also be contacted by email (support@instaderm.co.uk). 

2. Terms and conditions

These Terms and Conditions of Use (together with the documents referred to in it) (the “terms”) set out the basis on which you may make use of the website www.instaderm.co.uk (the “website”) or the Instaderm mobile application (the “app”), whether as a guest or a registered user. Please ensure you read these terms of use carefully before using our website or app.

Bu using our website or app, you indicate that you accept these terms and that you agree to abide by them. If this is not the case, please do not use our website or app.

You must not use our website, app or services for medical emergencies. In emergencies, you should contact your General Practitioner (GP), the A&E department of your nearest hospital or emergency services on 999.

As we may update our Terms of Use from time to time, we recommend that you print a copy of these for future reference.

3. Other terms and conditions and policies

If you use our services, please refer to our Terms and Conditions of Sale, available on our website, which set out the full scope of our services. 

Our Privacy Policy, which also applies to the website and app, sets out the terms on which we process any personal information we collect from you, or that you provide to us. By using our website or app, you consent to such processing and you warrant that all information provided by you is accurate.

4. Changes, updates and availability of our website and app

We may change and update our website and app from time to time without notice. We do not guarantee that our website, app, or any content on them, will always be available or uninterrupted. We may suspend, withdraw or interrupt access to our website or app for maintenance, update, improvement or other business reasons. We will attempt to provide reasonable notice of any restrictions on access. 

5. Accessing our website and app 

Our website and app, as well as any services provided through these, will be in English. Our website and app are available to people residing in the United Kingdom. We make no representation that content available on our website and app is appropriate for use outside of the United Kingdom. 

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you are provided with, or choose, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

We will determine, in our discretion, whether there has been a breach of these terms through your use of our site. When a breach of these terms has occurred, we may take such action as we deem appropriate. This may include temporary or permanent withdrawal of your right to use our website or app, as well legal proceedings against you resulting from the breach. 

6. Our intellectual property rights 

We are the owner or the licensee of all intellectual property rights in our website and app, and in the material published on it. The information contained on and the contents of the pages of our website and app are our property. All rights not expressly granted by us in these Terms of Use are hereby reserved. 

You may print one copy, and may download extracts, of any page(s) from our website or app for your personal, non-commercial reference.

You must not use any part of the materials on our site for commercial purposes without our permission.

If you print off, copy or download any part of our website or app in breach of these terms of use, your right to use our website or app will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

7. Our liability 

We have taken reasonable care to ensure the accuracy of the information contained on the pages of our website and app. However, this information is provided without any guarantees, conditions or warranties of any kind.

The use of our website and app, and the information that they contain, is at your sole risk. Save for loss or damage arising from death or personal injury, fraud or fraudulent misrepresentation caused by our negligence, we shall not be liable for any loss or damage howsoever arising as a result of use of or reliance on this information, whether authorised or not. 

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and Conditions of Sale.

8. Registration

In order to use some of the services on our website and app, you will be required to register and to create a personal secure online account. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. 

By registering to use the service, you confirm that the information you provide is accurate and complete, agree to keep your username and password confidential and to take reasonable steps to protect and not to share the login details for your online account with anyone, agree not create more than one account with our site, and confirm that you are aged 18 or over. If you are under 18 years of age, you cannot access our services without a parent or guardian also registering, and registering you as a named family member.

9. Electronic viruses, malware and hacking 

We will take reasonable steps to ensure the integrity of our website and app, however we do not guarantee that our website and app will be secure or free from bugs or viruses.

You are responsible for configuring your electronic software and hardware to access our website and app. You should use your own virus protection software.

You must not misuse our website or app knowingly by introducing viruses, malware or other material which could harm our website and app.  

You must not attempt to gain unauthorised access to our website or app, the server on which our website or app are stored or any server, computer or database connected to our website or app.

In the event of such breaches, your right to use our website and app will cease immediately.

We will not be liable for any loss or damage caused by a virus, malware, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or app or to your downloading of any material posted on it, or on any website linked to it.

10. Linking to our website and app

You may not create a link to our website or app without our prior permission. 

11. Linking from our website and app

Any links to third party websites and resources are provided for your information only. We do not make any representations as to the accuracy of the content available on these third party websites and resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Jurisdiction

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The English courts will have exclusive jurisdiction over all disputes or claims arising out of or in connection with these Terms of Use. 

13. Entire Agreement

These Terms of Use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website or app.

This contract is between you and us. No other party shall have any rights to enforce any of its terms, save that we may transfer our rights and obligations under this agreement to another party. 

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Last updated

17 September 2024

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